Cleaners E16 Privacy Policy
This Privacy Policy explains how Cleaners E16 collects, uses, stores and protects personal data of customers in our service area. It is intended to be transparent, easy to understand and compliant with the General Data Protection Regulation, also known as GDPR. By using our cleaning services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Cleaners E16 customers within our service area who contact us, request a quote, make a booking, enter into a contract for cleaning services or otherwise interact with us in the context of our business activities. It covers personal data processed through telephone enquiries, written communication and in-person interactions related to our services.
Data Controller Responsibility
For the purposes of GDPR, Cleaners E16 acts as the data controller for the personal data that we collect and determine how and why it is processed. As a data controller, we are responsible for ensuring that your personal data is processed lawfully, fairly and in a transparent manner, and that your rights under data protection law are respected.
Types of Personal Data We Collect
We only collect personal data that is necessary for providing and managing our services. The types of personal data we may collect include the following categories.
Identification and contact details, such as your name and preferred form of address.
Communication details, such as your contact preferences and any messages you send to us regarding bookings, feedback or complaints.
Service and booking information, such as the address where the service is to be provided, property type and access information that you choose to share, preferred dates and times, service history and special instructions relating to the cleaning.
Billing and payment information, such as billing address and limited payment-related details needed to process your payments. When external payment processors are used, they may process card details on their own secure systems.
Technical and usage information, where applicable, such as information generated during your interactions with our website or digital tools, including timestamps, basic device or browser information and pages visited.
How We Collect Personal Data
We may collect your personal data directly from you when you contact us to request information, obtain a quote, make a booking, update your details or provide feedback. Data may also be collected when you interact with our website or online forms.
In some cases, personal data may be provided by another person on your behalf, for example when a family member or company representative books a service for you. We assume such persons are authorised to share the necessary details for the booking.
Lawful Basis for Processing
We process personal data only when a lawful basis under GDPR applies. The main lawful bases we rely on are described below.
Performance of a contract. We process your personal data where it is necessary to enter into or fulfil a contract with you, such as when you request a quote, confirm a booking, receive cleaning services or make payments.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This includes managing our relationship with you, improving our services, handling enquiries and maintaining records of previous services.
Legal obligations. We may process personal data where we are required to do so under applicable laws, such as for accounting, tax or regulatory requirements.
Consent. In limited circumstances, we may rely on your explicit consent, for example for certain types of optional communications. Where processing is based on consent, you can withdraw your consent at any time.
Purposes for Which We Use Personal Data
We use your personal data for the following purposes related to the provision and management of our services.
To respond to enquiries, provide quotes and discuss service options with you.
To create and manage bookings, schedule cleaners, coordinate access to your property and provide the requested cleaning services.
To process payments, issue invoices and handle any billing queries.
To communicate with you regarding appointment confirmations, changes, cancellations, service reminders and follow up after services.
To improve our services by analysing feedback, resolving complaints and reviewing service history.
To comply with legal and regulatory obligations, including bookkeeping and record keeping.
Use of Processors and Third Parties
In order to operate our business efficiently, we may use carefully selected third party service providers who act as data processors on our behalf. These processors may provide services such as payment processing, customer management tools, accounting support or secure data storage.
Where we engage processors, they only process personal data in accordance with our documented instructions, are bound by confidentiality obligations and are required to implement appropriate technical and organisational measures to protect your data. We do not permit our processors to use your personal data for their own independent purposes.
Where we are legally required to do so, or where it is necessary to protect our rights, property or safety, we may also share personal data with public authorities, regulatory bodies or professional advisers.
Data Retention
We keep personal data only for as long as it is necessary for the purposes for which it was collected, including meeting any legal, accounting or reporting requirements. The length of time we retain data can depend on the type of information and the context in which it is processed.
Service and booking information is generally retained for a period that allows us to manage ongoing relationships, handle potential queries or complaints and maintain accurate service records. Financial and transaction records are retained for the duration required by applicable tax and accounting laws.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.
Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, accidental loss, alteration or disclosure. Measures may include access controls, staff training, secure storage practices and regular review of procedures.
While we strive to protect your personal data, no data transmission or storage system can be guaranteed as completely secure. We nevertheless make reasonable efforts to ensure that any personal data under our control is handled with care and in line with data protection requirements.
International Data Transfers
As a general rule, we aim to keep personal data within the United Kingdom or the European Economic Area where GDPR equivalent protections apply. If there is a need to transfer personal data to a country that does not provide the same level of protection, we will ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
Your Data Protection Rights
Under GDPR, you have several important rights in relation to your personal data. These rights apply to all Cleaners E16 customers in our service area, subject to certain limitations and conditions set out in the law.
Right of access. You have the right to request confirmation that we are processing your personal data and to obtain a copy of that data, along with information about how it is used.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal obligation for us to retain it.
Right to restriction of processing. You may request that we restrict the processing of your personal data in specific situations, such as where the accuracy of the data is contested or where you have objected to its processing.
Right to object. You have the right to object to processing based on our legitimate interests, including certain types of direct communication, where you consider that such processing impacts your rights and freedoms.
Right to data portability. For certain types of data that you have provided to us and that we process by automated means on the basis of contract or consent, you may request a copy in a structured and commonly used format, and you may ask us to transmit it to another controller where technically feasible.
If you wish to exercise any of these rights, we may need to verify your identity before responding to your request. We will respond within the timeframes required by law.
Children
Our services are not directed to children, and we do not knowingly collect personal data from individuals under the age required to enter into a contract in our jurisdiction. If we become aware that we have inadvertently collected such data, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we provide. Any updates will be effective from the date of publication. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.
